This page provides a variety of tools for individuals assisting in the provision of WASH services. Below are links to helpful institutional documents on WASH, case studies, pamphlets, contact lists and so on.
Low-income Customer Support Units: How utilities are successfully serving poor people (2016) – This synthesis report and a series of case studies explores how utilities have set up and sustained successful Low-income Customer Support Units in urban areas
Untapping customers in poor urban communities (December 2015) – This article published in the Institute of Water’s Winter Journal, discusses how water utilities can provide solutions to four main challenges, so that we can reach everyone everywhere by 2030
Are World Bank investments benefiting the urban poor? (2012) – a discussion paper on how to strengthen pro-poor targeting of IDA investments in urban water and sanitation in Africa – based on a research conducted in Tanzania, Ghana and Burkina Faso
Reaching the urban poor: Supporting utilities to engage communities in service extension (2012) – A training module developed for the World Bank Institute’ course on successful utility reform in water supply and sanitation
Sanitation and water for all: a manifesto (2011) – A programme of action setting out key change objectives WaterAid hopes to see by 2015 to improve urban water and sanitation services through its policy, advocacy and campaign activities