Practitioner Toolkit

Low-income Customer Support Units: How utilities are successfully serving poor people (2016) – This synthesis report and a series of case studies explores how utilities have set up and sustained successful Low-income Customer Support Units in urban areas

Untapping customers in poor urban communities (December 2015) – This article published in the Institute of Water’s Winter Journal, discusses how water utilities can provide solutions to four main challenges, so that we can reach everyone everywhere by 2030

Are World Bank investments benefiting the urban poor? (2012) – a discussion paper on how to strengthen pro-poor targeting of IDA investments in urban water and sanitation in Africa – based on a research conducted in Tanzania, Ghana and Burkina Faso

Reaching the urban poor: Supporting utilities to engage communities in service extension (2012) – A training module developed for the World Bank Institute’ course on successful utility reform in water supply and sanitation

Serving the urban poor: African utilities make progress (2010) - a discussion paper - 15th AfWA International Water Congress in Kampala, Uganda. Produced in collaboration with WSUP and AFWA

Our water, our waste, our town – Supporting CSOs to engage in urban water sector reforms (2009) – a toolkit

Turning slums around: the case for water and sanitation - a discussion paper - 4th World Urban Forum, Nanjing, China (2008)

Sanitation and water for all: a manifesto (2011) – A programme of action setting out key change objectives WaterAid hopes to see by 2015 to improve urban water and sanitation services through its policy, advocacy and campaign activities

Practitioner Toolkit

This page provides a variety of tools for individuals assisting in the provision of WASH services. Below are links to helpful institutional documents on WASH, case studies, pamphlets, contact lists and so on.

Webinars

Documents

Case Studies

Contact List

Pamphlets

Publications